Kavexis — Privacy Policy & Terms of Service

Last updated: August 7, 2026 Effective: August 7, 2026

Privacy Policy

Kavexis ("Kavexis," "we," "us," or "our") provides short-form content production and client-acquisition services. This policy explains what information we collect, why we collect it, and what we do with it, whether you're browsing our site, filling out one of our forms, or working with us as a client.

We've tried to write this in plain language. If anything here is unclear, email us at team@kavexis.com and we'll explain it.

1. Information we collect

Information you give us. When you submit an enquiry form, book a call, or become a client, we collect your name, email address, phone number, business name, social media handles, and the answers you provide to our intake questions — for example, your current content situation, audience size, and what you're looking for from a partner. If you become a client, we also collect billing details, which are processed by our payment provider rather than stored by us.

Information from your accounts. Clients grant us access to the social media accounts we're engaged to work on. Through that access we may see follower counts, view and engagement metrics, audience demographics, direct messages, comments, and post performance data. We use this only to do the work you've hired us to do.

Content you send us. Raw video footage, photos, audio, brand assets, scripts, and any other material you share with us so we can produce content on your behalf.

Information collected automatically. When you visit our website, we and our analytics and advertising partners collect your IP address, browser and device type, pages viewed, referring URL, and similar technical data through cookies, pixels, and comparable technologies.

Our conversations. Emails, text messages, direct messages, and support requests you exchange with us. Where we record a video or phone consultation, we let you know at the start of the call and you're free to ask us not to.

2. How we use it

We use the information above to:

• respond to your enquiry and determine whether we're a good fit to work together;

• deliver, manage, and improve our services;

• produce, schedule, and publish content on your behalf;

• report on performance and confirm whether performance commitments have been met;

• process payments and manage your subscription;

• send you service updates, and — where you've agreed to it — occasional marketing;

• understand which of our marketing efforts are working, including through advertising partners;

• keep our systems and our clients' accounts secure; and

• meet our legal and record-keeping obligations.

3. Text messages and calls

If you provide your phone number through one of our forms or in conversation with us, you're agreeing that we may contact you by phone, text message, and email about your enquiry and our services. Message frequency varies. Standard message and data rates may apply.

You can stop text messages at any time by replying STOP, or reply HELP for assistance. Agreeing to receive messages is never a condition of purchasing anything from us.

We don't share your phone number with third parties for their own marketing.

4. Cookies, pixels, and advertising

We use cookies and similar technologies to run our website, remember your preferences, measure how our pages perform, and show our ads to people who have visited us or who resemble our existing audience. This involves working with advertising platforms such as Meta and Google, which receive certain information about your visit for that purpose.

Under some state privacy laws, this kind of advertising activity is treated as "sharing" personal information, even though no money changes hands and we don't sell your data. You can opt out at any time by emailing team@kavexis.com or by using the controls described in Section 8.

You can also manage cookies through your browser settings. Turning them off may affect how parts of our site work.

5. Who we share information with

We don't sell your personal information.

We share information in these situations, and no others:

With the people and tools that help us operate. Cloud storage and hosting, video editing and project management platforms, scheduling and publishing tools, email and SMS providers, payment processors, CRM and analytics providers, and our own contractors and editors. Everyone in this category is bound by confidentiality obligations and may only use your information to perform work for us.

With social platforms. To publish and manage content on the accounts you've engaged us to work on.

When the law requires it. In response to a valid legal request, or where we reasonably need to protect our rights, our clients, or the safety of others.

In a business transition. If Kavexis is acquired, merges, or sells substantially all of its assets, information may transfer as part of that transaction. This policy will continue to apply to it.

When you ask us to. For anything else, we'll ask you first.

6. Content, likeness, and third parties in your footage

Content we produce for you will often include your image, voice, and likeness, and may include other people who appear in the footage you send us. You're responsible for making sure that anyone appearing in material you provide has agreed to appear in content that will be published publicly.

We may reference completed work — including short clips, screenshots, and performance figures — in our own portfolio, case studies, and marketing, unless you tell us in writing that you'd prefer we didn't. See Section 10 of the Terms for the full detail.

7. How long we keep things

We keep information for as long as we need it to provide our services and for a reasonable period afterward, to handle billing questions, resolve disputes, verify performance commitments, and meet our legal obligations.

Raw footage and project files are retained for [90 days] after a project or engagement ends, after which they may be deleted. If you need archived material, ask us before that window closes.

8. Your choices and rights

Depending on where you live, you may have the right to:

• request a copy of the personal information we hold about you;

• correct information that's inaccurate or incomplete;

• ask us to delete your information;

• limit or object to certain uses;

• receive your information in a portable format;

• withdraw consent where we relied on it;

• opt out of marketing emails and text messages; and

• opt out of the advertising activity described in Section 4.

To make a request, email team@kavexis.com. We may need to confirm your identity first. We'll respond within the timeframe required by applicable law. We won't treat you differently for exercising any of these rights.

Some information may need to be retained even after a deletion request — for example, billing records we're required to keep, or records connected to an ongoing dispute.

9. Security

We use reasonable safeguards to protect the information we hold, including access controls, encrypted storage where appropriate, and limiting account access to people who need it. No system is perfectly secure, and we can't promise that information will never be accessed without authorization. Keeping your own passwords and account access secure is your responsibility.

10. Children

Our services are for businesses and are not directed to anyone under 18. We don't knowingly collect information from children. If we learn that we have, we'll delete it.

11. Where we operate

Kavexis operates from the United States. If you're contacting us from elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live.

12. Other websites

Our site and our content may link to services we don't control. Their privacy practices are their own, and we'd encourage you to read them.

13. Updates

We may update this policy as our services change. The "Last updated" date above tells you when we last did. If a change materially affects you, we'll let you know by email or through our site. Continuing to use our services after an update means you accept it.

14. Contact

Questions, requests, or concerns: team@kavexis.com

Terms of Service

These Terms govern your use of the Kavexis website and any services you purchase from us. They apply from the moment you sign a proposal, submit payment, or begin working with us — whichever comes first.

If you're agreeing on behalf of a company, you're confirming you have authority to do that.

1. What we do

Kavexis provides short-form content and client-acquisition services. Depending on your engagement, these may include:

• reviewing and optimizing your funnel, landing pages, and social profiles;

• building a content roadmap and a personalized content plan for your business (together, your "Content Plan");

• guiding you on what to film, how to film it, and how to present it on camera;

• editing the footage you supply into finished short-form content;

• scheduling and publishing that content to the accounts named in your Order; and

• reporting on performance and adjusting the plan as we go.

You film. We build the plan, guide you through it, edit what you send us, and put it live.

The specific services, deliverables, volume, term, and fees for your engagement are set out in your proposal, order form, or statement of work (your "Order").

If anything in your Order conflicts with these Terms, your Order controls for that engagement.

2. Getting started

You need to be at least 18 and able to enter into a contract. Please keep the information you give us accurate and current, and keep your account credentials secure. You're responsible for activity that happens under your account and under the accounts you give us access to.

3. What we need from you

Our work depends on your participation. Because you're the one on camera, the engagement only works if you hold up your side of it. You agree to:

• film and supply the footage set out in your Content Plan, meeting the specifications in your onboarding brief, on the schedule we agree;

• implement the funnel and profile changes we recommend, within the timeframes we agree;

• follow the Content Plan as provided, and raise it with us if you want to change direction rather than simply departing from it;

• review and approve (or request revisions to) drafts within the timeframes set out in your Order;

• give and maintain the account access we need to publish and manage content;

• keep the relevant accounts active, in good standing, and free of platform restrictions;

• respond to our messages within a reasonable time; and

• keep your payments current.

If we can't get what we need from you, timelines shift and — where a performance commitment applies — Section 5 explains what happens.

4. How you may use our services

Please don't use our services to break the law, infringe anyone's rights, mislead people, or harm anyone. More specifically, you agree not to:

• publish or ask us to publish content that's false, defamatory, discriminatory, harassing, or unlawful;

• make health, medical, income, or results claims you can't substantiate, or that violate platform policies or advertising regulations;

• supply footage, music, images, or other material you don't have the rights to use;

• resell, white-label, or sublicense our services without our written agreement;

• attempt to interfere with our systems or gain access you haven't been given; or

• use our services where failure could contribute to serious injury or harm.

You're the publisher of your own brand. The claims made in your content, and their accuracy, are your responsibility.

5. Performance commitment

This section explains our results commitment and exactly how it works. It's worth reading closely.

5.1 What we commit to. Where your Order includes a performance commitment, we commit to generating at least 1,000,000 aggregate views on content we produce and publish for you, across the accounts and platforms named in your Order, within 60 days of your engagement start date (the "Commitment Period").

Your engagement start date is the date we deliver your Content Plan, unless your Order says otherwise. The Commitment Period is extended by any delay caused under Section 5.4.

5.2 How views are counted. Views are counted using each platform's own native analytics, aggregated across all accounts and platforms named in your Order, for content we produced and published during the term. We take the measurement [seven (7)] days after the term ends, and the figures shown in the platform's analytics at that moment are the figures that apply. Views on content you produced independently of us don't count toward the Commitment.

5.3 What we need from you for it to apply. The Commitment applies only where you have met each of the following throughout the term (the "Participation Requirements"):

• (a) delivered at least [X minutes] of usable raw footage every [7] days, covering the concepts assigned in your Content Plan and meeting the specifications in your onboarding brief;

• (b) implemented the funnel and profile recommendations we provided, within [10] business days of receiving them;

• (c) followed the Content Plan as provided, including filming the concepts, formats, and hooks assigned to you, rather than substituting your own without agreeing the change with us first;

• (d) approved drafts or returned revision requests within [2] business days;

• (e) maintained uninterrupted publishing access to every account named in your Order;

• (f) allowed us to publish approved content on the agreed schedule, declining no more than [2] finished pieces per month;

• (g) kept the relevant accounts public, active, and free of platform strikes, restrictions, or bans;

• (h) left published content in place — not deleted, archived, or hidden — for the duration of the term;

• (i) not changed handles or migrated accounts without telling us in writing first;

• (j) not engaged another content or growth provider for the same accounts during the term;

• (k) responded to our messages within [2] business days; and

• (l) kept all payments current.

5.4 If something slips. If you miss a Participation Requirement, we'll tell you in writing and you'll have [5] business days to put it right. Requirements that aren't corrected within that window pause the Commitment, and the term is extended by the length of the delay. Repeated or extended gaps end the Commitment for that term. We'll always tell you before that happens — nothing here is designed to catch you out.

5.5 If we fall short. If the Commitment isn't met at the measurement date and you've met the Participation Requirements, we'll refund the [subscription fees] you paid for that term in full. To claim, email team@kavexis.comwithin [14] days of the measurement date with a written request. This refund is the complete remedy for not meeting the Commitment.

5.6 What the Commitment covers. The Commitment is a commitment about views, and views only. It isn't a promise of clients, sales, revenue, followers, engagement, leads, bookings, or any other business result. Those depend on your offer, your pricing, your sales process, your responsiveness, and market conditions — all of which sit outside our control. Nothing we say in a call, a proposal, or our marketing changes this.

5.7 Platforms change. Social platforms adjust their algorithms, policies, and analytics regularly and without notice. Where a platform change, outage, account action, or policy shift materially affects our ability to reach the Commitment, we'll discuss the position with you in good faith and adjust the term or scope by agreement.

6. Fees and billing

Fees, billing frequency, and term length are set out in your Order. Unless your Order says otherwise:

• subscription fees are billed in advance and renew automatically for successive periods until cancelled;

• onboarding or setup fees are charged at the start and cover work performed at the outset of the engagement;

• you authorize us and our payment processor to charge your payment method on file for amounts due;

• if a payment doesn't go through, we may pause work until it's resolved; and

• amounts unpaid after [15] days may accrue interest at the lower of 1.5% per month or the maximum the law allows.

Fees are exclusive of any applicable taxes.

7. Refunds and cancellation

You can cancel at any time by emailing team@kavexis.com. Cancellation takes effect at the end of your current billing period, and we'll finish and deliver work already in progress.

Because our work is scheduled, staffed, and largely performed at the start of each period, fees for a period that has begun are earned when work commences and aren't prorated or refunded on cancellation. Unused deliverables don't carry over to a later period.

The one exception is the performance commitment in Section 5, which sets out its own refund process.

If a billing question comes up, please raise it with us at team@kavexis.com first — we'll look into it promptly and put right anything that's genuinely our error. Where a payment is reversed through your bank or card issuer without giving us that opportunity, the performance commitment for that term no longer applies, and we may recover the disputed amount together with any associated costs.

8. Term and ending the engagement

These Terms apply for as long as you're using our services. Either of us may end an engagement at the end of a billing period on written notice.

We may pause or end an engagement where fees go unpaid, where the Acceptable Use section is breached, or where continuing would put our team, our other clients, or a platform relationship at risk. Where the situation can reasonably be fixed, we'll tell you and give you a chance to fix it first.

Sections that are meant to outlast the engagement — including ownership, fees already owed, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution — continue to apply after it ends.

9. Your content

You keep ownership of everything you send us: your footage, images, audio, brand assets, and existing content. You give us the rights we need to use that material to produce, edit, publish, and promote content on your behalf during the engagement.

You confirm that you have the rights to everything you send us, including any music, footage, images, or third-party material, and that anyone appearing in it has agreed to appear publicly.

Music and audio deserve a specific mention. Trending audio on social platforms is frequently unlicensed for commercial use. Where you ask us to use particular audio, or supply footage containing it, the rights position for that audio is yours to manage.

10. Work we produce

Finished content we produce for you is yours to use, own, and keep once the fees for the period in which it was produced have been paid in full.

Project files, editing templates, prompts, systems, frameworks, processes, and internal documentation we develop remain ours. So does anything we build that isn't specific to you. Where an engagement ends before payment is complete, the rights in unpaid work stay with us until it is.

We may reference completed work — clips, screenshots, performance figures, and your name and logo — in our portfolio, case studies, and marketing. If you'd prefer we didn't, email team@kavexis.com and we'll stop, though we may keep material already published in fixed form.

Where you give us a testimonial, review, or on-camera comment, you're agreeing we may use it in our marketing along with your name, likeness, and business name.

If you share ideas or suggestions about our services, we're free to use them without owing you anything for them.

11. Confidentiality

Each of us may learn things about the other that aren't public — pricing, strategy, systems, client information, financial details. We'll each keep that to ourselves, use it only for the purposes of the engagement, and protect it with at least reasonable care. This doesn't cover information that's already public, that either of us already knew, or that we're legally required to disclose.

12. Our team

Our editors, strategists, and contractors are the business. For the duration of the engagement and for [12] months afterward, please don't hire or directly engage anyone who worked on your account without our written agreement. If it happens, a placement fee of [$10,000] or [50%] of that person's annual compensation, whichever is greater, becomes payable — reflecting what it costs us to recruit and train a replacement, not a penalty.

This doesn't restrict anyone from responding to a general job advertisement not directed at them.

13. Third-party platforms and tools

Our services connect to platforms and tools we don't own — social networks, scheduling software, analytics providers, and similar. Your use of those is governed by their terms, and their availability, policies, and decisions are outside our control. That includes account restrictions, reach changes, and content removals, none of which we can guarantee against or be responsible for.

14. What we promise, and what we don't

We'll perform our services in a professional and workmanlike manner, consistent with industry standards, using appropriately skilled people.

Part of what we provide is advice — a content plan, a roadmap, funnel and profile recommendations, and guidance on how to present yourself on camera. That advice is our professional judgment based on the information you give us and platform conditions at the time. You decide what to act on, and you remain responsible for your own business decisions and for how your brand is represented. We don't warrant that any particular recommendation will produce a particular result.

Beyond that promise and the performance commitment in Section 5, our services are provided as they are. We don't make any other warranties, express or implied, and we specifically disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that our services will be uninterrupted or error-free, that any particular piece of content will perform, or that any specific business outcome will follow.

15. Limitation of liability

Neither of us will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or lost business opportunities, even if the possibility was known.

Our total liability arising out of or relating to these Terms or our services, across all claims combined, is limited to the fees you paid us in the [three (3)] months immediately before the event giving rise to the claim.

These limits apply regardless of the legal theory behind the claim, and they reflect the way we've priced our services — the fees would be materially different without them.

16. Indemnification

You'll cover us — including our team, contractors, and affiliates — against claims, damages, losses, and reasonable legal costs arising from:

• content, footage, music, or material you provided to us;

• claims made in your content, including health, fitness, medical, income, or results claims;

• your products, services, or the way you sell them;

• your use of our services in breach of these Terms or applicable law; or

• your infringement of someone else's rights.

We'll cover you on the same basis for any claim that content we independently created for you — using only material we sourced ourselves — infringes a third party's intellectual property rights.

Whoever is seeking cover will notify the other promptly and cooperate in the defense.

17. Health, fitness, and results claims

Content we produce for you will often relate to health, fitness, nutrition, or business results. We produce that content from the material, positioning, and claims you supply. Whether those claims are accurate, substantiated, and compliant with advertising and consumer-protection rules is your responsibility as the business making them. We're not a medical, nutritional, legal, or financial advisor, and nothing we produce should be treated as professional advice from us.

18. Things outside our control

Neither of us is responsible for delays or failures caused by events beyond reasonable control — including platform outages, internet or infrastructure failures, natural events, illness, government action, civil disruption, or third-party provider failures. Where that happens we'll each act in good faith to work around it.

19. Changes

We may update these Terms as our services develop. If a change materially affects you, we'll tell you by email or through our site before it takes effect, and it will apply from the start of your next billing period. Continuing with us after that means you accept the updated Terms.

20. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

21. Resolving disagreements

This section affects how disputes between us are handled, so please read it.

Let's talk first. If a disagreement comes up, email team@kavexis.com with the details. We'll each make a genuine effort to resolve it directly within [30] days. Most things end here.

If that doesn't work. Any dispute that isn't resolved that way will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in [Miami-Dade County], Florida, or another location we agree on. The arbitrator's decision may be entered as a judgment in any court with jurisdiction.

Individually, not collectively. We each agree that disputes will be brought individually, and each waive any right to a jury trial and to take part in a class, collective, consolidated, or representative proceeding. If that waiver is found unenforceable for a particular claim, that claim will be heard in court rather than arbitration, and the rest will continue in arbitration.

Exceptions. Either of us may go to court in [Miami-Dade County], Florida for injunctive relief to protect intellectual property or confidential information, and either of us may bring a claim in small claims court where it qualifies.

Time limit. Any claim must be brought within [one (1)] year of when it arose, to the extent the law allows that limit.

22. General

You may not transfer these Terms to someone else without our written agreement. We may transfer them in connection with a merger, acquisition, or sale of our business.

These Terms, together with your Order and our Privacy Policy, are the whole agreement between us and replace anything discussed beforehand. If any part is found unenforceable, the rest stays in effect and that part will be adjusted to the minimum extent needed to make it work. If either of us doesn't enforce something straight away, that doesn't mean we've given up the right to.

We're independent contractors — nothing here creates a partnership, employment, or agency relationship.

23. Contact

team@kavexis.com